Terms of Service
These Terms of Service ("Terms") are a binding agreement between Iron Cedar Technology LLC, a Virginia limited liability company ("Iron Cedar," "we," "us"), and you, the business using our Services ("you," "Client"). By purchasing or using the Services, or by accepting these Terms at checkout, you confirm you have read and agree to them and to our Privacy Policy.
The free audit is not a paid Service and does not make you a Client. If you only request the free audit, the paid-plan, billing, term, and ownership provisions below do not apply unless you later buy a Service. Your audit request is governed by the Free Audit Terms in Section 3A and the Privacy Policy.
Section 18 contains a binding arbitration agreement and a class action waiver. Please read it. You may opt out of arbitration within 30 days.
Status: pending attorney review. Drafted in-house and scheduled for review by a licensed Virginia attorney before the first paying client. If these Terms conflict with your signed Order Form, the Order Form controls.
1. Definitions
- Client Content — text, images, logos, business information, customer lists, leads and other material you supply or that is created in your account.
- Platform — the software environment we provide to deliver the Services, including the white-labelled third-party platform we build on.
- Services — either the managed website we build or the approved connection to your suitable existing website, plus the customer-response and review-request systems on your Order Form.
- Order Form — the document recording your plan, price, term and any agreed variations.
2. Eligibility
You must be at least 18, able to enter a binding contract, and acting for a lawful business. You are responsible for everything done under your account, including by your employees and contractors.
3. The Services
We provide website connections, managed websites and automated customer-response systems to local service businesses. Features are those listed on your Order Form. We may improve or change how features are delivered; we will not materially reduce the core functionality of your plan without telling you.
3A. Free Audit Terms
The free audit evaluates publicly available information about the business you identify. Depending on provider availability, that can include public website content and technical signals, a public Google business listing, website performance measurements, and local-search or competitor observations. You do not need to provide a website password, Google-account access, or another private credential.
- You may submit the request only for a lawful business purpose and must have authority to provide the contact information and identify the business.
- The Iron Cedar Online Presence Score is our own measure, not a Google score. It reflects only the information the audit could observe at that time.
- The prospect report is deliberately limited. Iron Cedar keeps a deeper internal view for review calls, troubleshooting, and service recommendations. A provider outage or missing data may cause a section to be marked unavailable rather than guessed.
- The report is informational. It is not legal, accounting, accessibility, cybersecurity, or professional search-engine advice, and it is not a promise of rankings, calls, leads, jobs, or revenue.
- The report link is bearer access. It uses a long random token but does not require the prospect to sign in. Anyone you give the link to may be able to view the limited report.
- Iron Cedar may contact you manually about the audit and scheduling using the information you submit.
If you affirmatively check the optional text-message box, you agree to receive text messages from
Iron Cedar Technology LLC about your requested audit and scheduling. Message frequency varies.
Message and data rates may apply. Reply STOP to opt out or HELP for help.
Consent is not a condition of purchase. The box starts unchecked, and checking it records your choice
but does not by itself send a message.
Audit requests, reports, consent evidence, and deletion requests are handled as described in the Privacy Policy.
4. Plan and pricing
The current offer is limited to a founding customer group of clients and may be closed at any time.
| Plan | Price |
|---|---|
| Founding Automation System — monthly | $197 per month |
There is no setup fee, and nothing is charged before you accept the finished build. See Section 5.
The standard rate outside the founding offer is $297 per month. An annual prepayment option is planned and will carry a discount, but its price has not been set, so no annual amount is offered or binding under these Terms. Founding clients are not moved onto the standard rate while their account remains continuously active.
Each founding client keeps the $197 base monthly fee for as long as the account remains continuously active and current. The rate is not transferable. If the subscription ends, the founding rate ends, and any later return uses the offer and price available then.
Later packages or added services do not change the founding base fee unless you separately choose and sign for the added scope.
5. Billing and auto-renewal
Nothing is charged when you sign. We build first. You place a payment method on file before the build begins, but no amount is taken from it until you have seen the finished build at a walkthrough and accepted it in writing. That date is your Acceptance Date, and it is the day your first monthly payment is charged and your Initial Term starts.
- First charge on the Acceptance Date. If you decline at the walkthrough, you are charged nothing, ever.
- Billed in advance of each service period thereafter, monthly from the Acceptance Date.
- Auto-renews at the $197 founding rate until you cancel, subject to the Initial Term.
- Payment is processed by Stripe. By providing a payment method you authorise us to charge it for amounts due, including usage charges and applicable taxes.
- Taxes are your responsibility, other than taxes on our income.
6. Usage-based charges
Telephone numbers, calls and messages carry per-use carrier costs. Your monthly price includes up to 500 text messages and 300 call minutes. Past that we will show you the actual figures and agree how to handle it before billing you anything additional. We will not add a usage charge you have not seen first.
7. Refunds
If you end your subscription, monthly payments already made are non-refundable. The Services are built specifically for your business, and the build is completed and demonstrated to you before you are charged anything. You see exactly what you are buying, working, and you may decline it at that point at no cost. Payments made after you have accepted are for service already delivered.
If we are the ones who stop, that is different. If we stop providing the Services, or you end the agreement because we breached it and did not put it right, we refund the prepaid amount covering whole months we have not delivered, within 30 days. We do not keep money for work we have not done.
If something has gone genuinely wrong, tell us — we would rather fix it than argue about it.
8. Chargebacks
You agree to raise any billing dispute with us directly before contacting your card issuer. Initiating a chargeback for Services delivered is a material breach of these Terms. We may respond with evidence of your acceptance, use and delivery, suspend or terminate your account, and recover the disputed amount together with reasonable associated costs.
9. Delivery
The Services are delivered when the selected managed website or existing-site connection goes live following your acceptance, and the automation setup on your Order Form is configured. Target build time is 7–10 business days after we receive your completed onboarding information, including any approved Google Business Profile access needed for the review connection. Delay in providing materials or access moves that date.
Before acceptance you get the walkthrough and one further round of changes. After that we ask you to accept or decline. This keeps a free build from becoming an open-ended one, and it is the only limit we place on the build phase.
9.1 If automated messaging is not approved
Automated texting requires carrier registration (A2P 10DLC) approved under your own business identity. Carriers and their registry grant that approval, not us, and they sometimes stall or refuse. Your website goes live first and does not wait for it.
If automated messaging has not been approved within 45 days of your Acceptance Date, you may end this agreement immediately and owe nothing further, including any remaining months of the Initial Term. We will keep working the registration and keep you informed throughout, but we will not hold you to a minimum term for a feature the carriers have not let us switch on.
10. Failed payments and suspension
If a payment fails we will retry and contact you. If the balance is unpaid 14 days after the first failed attempt we may suspend the Services, and if it remains unpaid for 30 days we may terminate. Suspension does not cancel amounts owed. We will always email you before suspending anything.
11. Cancellation
There is a three-month minimum, which starts on your Acceptance Date — the day you accept the finished build in writing — not on the day you sign. After the minimum you may cancel at any time by telling us in writing, giving 30 days’ notice. Cancellation takes effect at the end of the current billing period and you are not charged after that.
11.1 Ending it during the three-month minimum
You can tell us at any time that you want to stop. If that happens during the minimum term, the Services keep running and you are billed monthly as normal to the end of the three months. Nothing is accelerated and there is no lump sum — your website and your automations stay live for everything you have paid for.
At the end of the term we return all data and materials you gave us, in a usable format, within 10 business days, and close down the managed website. Where you kept an existing website it remains yours and we remove the Iron Cedar-owned connections behind it. Your domain is released to you.
If you end the agreement because we breached it (Section 7), or because automated messaging has not been approved within 45 days (Section 9.1), billing stops immediately and you owe nothing further.
Cancelling also ends the $197 grandfathered rate. A later return uses the offer and price available at that time.
12. Intellectual property
12.1 Ours
The Platform configuration, our website templates, automations, workflows, methods and brand belong to Iron Cedar or our licensors. You receive a limited, non-exclusive, non-transferable licence to use them for your own business while your subscription is active and paid.
12.2 Yours
You keep ownership of your Client Content. You grant us the licence needed to host, display and process it in order to deliver the Services.
12.3 Websites and domains
If your Order Form selects an Iron Cedar managed website, the site is provided as a managed service on our infrastructure. When your subscription ends, your right to use that managed website ends and it may come down. We are not obliged to hand over its source, theme, templates or configuration. You keep the content, images and logo you supplied.
If your Order Form selects an existing-site connection, you keep the rights you already hold in that website. Your existing provider remains responsible for its hosting, backups, security and general maintenance. When service ends, we may remove or disable Iron Cedar-owned forms, workflows, telephone routing and review widgets.
Your domain name is yours. If it is registered in your name it stays that way. If we registered it for you, we transfer or repoint it to you on request. We will not hold a domain to keep a client.
12.4 Feedback
If you suggest an improvement, we may use it without obligation.
13. Acceptable use
You agree not to use the Services to send unsolicited or unlawful messages; to message anyone without the consent required by the TCPA, CAN-SPAM, A2P 10DLC rules or applicable state law; to send anything harassing, deceptive or unlawful; to promote activity that breaches carrier policy; to reverse-engineer the Platform; to resell the Services without our written consent; or to build a competing product from them.
14. Your compliance obligations
14.1 You are the sender
When messages go to your customers through the Services, you are the sender of record, not Iron Cedar. You are responsible for obtaining valid consent, keeping proof of it, honouring opt-outs immediately, including required identification and opt-out wording, and completing A2P registration under your own business identity. We build the system and help you register it; we cannot consent on your behalf.
14.2 Your customers' data
Where you upload information about consumers, you are the controller and Iron Cedar is the processor acting on your instructions. You confirm you have the right to provide that data and have given any notices your customers are owed.
14.3 Indemnity for your communications
You indemnify us for claims arising from messages you send or data you process, as set out in Section 16.
15. Disclaimers
The Services are provided "as is." To the extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.
We do not guarantee search rankings, leads, calls, booked jobs or revenue, and we do not guarantee that the Services will be uninterrupted or error-free. What we are responsible for is delivering what your Order Form says.
The free audit can be incomplete when a public source, website, or outside provider is unavailable, blocks access, or returns stale information. Missing data is not evidence that the underlying feature is present or absent.
16. Indemnification
You agree to defend and indemnify Iron Cedar against third-party claims, damages, penalties and reasonable costs arising from your use of the Services, your Client Content, communications sent through the Services, your handling of personal information, your breach of these Terms, or your infringement of another party's rights. We will notify you promptly of any such claim and will not settle it in a way that requires you to admit fault without your consent.
17. Limitation of liability
To the maximum extent permitted by law, Iron Cedar is not liable for indirect, incidental, consequential, special or punitive damages, or for lost profits, lost revenue, lost data or business interruption.
Our total liability under these Terms will not exceed the greater of the amount you paid us in the twelve months before the event giving rise to the claim, or $100.
These limits apply regardless of the legal basis of the claim and are a fundamental part of the agreement between us. Some jurisdictions do not allow certain limitations; where that is so, these apply to the maximum extent permitted.
18. Disputes, arbitration and class action waiver
Please read this section carefully. It affects your legal rights.
18.1 Talk to us first
Before starting any formal proceeding, email contact@ironcedartechnology.com describing the dispute. If we cannot resolve it within 30 days, either of us may proceed under this section.
18.2 Binding arbitration
Any dispute arising out of these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration will take place in Fairfax County, Virginia, or remotely if we both agree. Judgment on the award may be entered in any court of competent jurisdiction.
18.3 Class action waiver
Each party may bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective or representative action. The arbitrator may not consolidate more than one party's claims or preside over any representative proceeding.
18.4 Exceptions
Either party may bring an individual action in small claims court, or seek injunctive relief in court for infringement or misuse of intellectual property.
18.5 Opting out
You may opt out of arbitration by emailing contact@ironcedartechnology.com within 30 days of first accepting these Terms, with the subject line "Arbitration Opt-Out" and your name and business name. Opting out does not affect anything else in these Terms.
19. Governing law
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law rules. Subject to Section 18, any action not subject to arbitration must be brought in the state or federal courts located in Fairfax County, Virginia, and both parties consent to jurisdiction there.
20. Term and termination
These Terms run from acceptance until your subscription ends. You may cancel under Section 11. We may suspend or terminate if you breach these Terms, fail to pay, or create legal or regulatory risk.
On termination your access ends and the website comes down. We will keep your Client Content available for 30 days so you can export it, and we will export your customer and lead data on request during that window. Sections that by their nature survive — intellectual property, indemnification, limitation of liability, disputes and governing law — continue.
21. Demonstrations on this website
Every message thread, booking panel, lead notification and mockup shown on ironcedartechnology.com is labelled Demonstration and is exactly that. They are illustrations built for that page, not real customer data and not results achieved by anyone. "Ridgeline Plumbing," "Copper Creek Electric," "Harbor Lawn & Landscape," "Summit Home Services," the telephone numbers, the trades and the locations shown are fictitious, and the telephone numbers use the 555‑01XX range reserved for fictional use. Different businesses and areas appear only to illustrate that the service is not limited to one region. They are not clients. We publish no testimonials, ratings or case studies because we do not yet have clients whose results we could honestly describe.
22. Third-party services
Delivery relies on providers including our platform vendor, Google, Stripe and hosting providers. The free audit may also use Google Places, PageSpeed Insights, DataForSEO, OpenAI, HighLevel, and database infrastructure as described in the Privacy Policy. Their terms apply to their parts, their features and availability can change, and a missing audit provider results in omitted or unavailable data rather than substitute production evidence. Where a change materially affects a paid Service, we will tell you.
23. Force majeure
Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disasters, war, pandemic, government action, and internet, carrier or platform outages.
24. Assignment
You may not assign these Terms without our written consent. We may assign them in connection with a merger, financing or sale of substantially all our assets.
25. Notices
We may give notice by email to the address on your account or by posting on this website. Send notices to us at contact@ironcedartechnology.com.
26. Changes to these Terms
We may update these Terms. For material changes we will give at least 30 days' notice by email or by posting here. Continued use after the effective date is acceptance.
27. General
- Entire agreement. These Terms, the Privacy Policy and your Order Form are the whole agreement and supersede earlier discussions on the same subject.
- Severability. If a provision is unenforceable, the rest remains in effect.
- Waiver. Not enforcing a right once does not waive it.
- Independent contractors. Nothing here creates a partnership, agency or employment relationship.
- Headings are for convenience only.
28. Your acceptance
By purchasing the Services or accepting these Terms at checkout you confirm that you have read and agree to them, that you accept the no-refund position in Section 7, that you will raise billing disputes with us before your card issuer under Section 8, and that you agree to arbitration and the class action waiver in Section 18, subject to your right to opt out within 30 days.
29. Contact
Iron Cedar Technology LLC — Virginia
contact@ironcedartechnology.com